Booking Terms and Conditions of Umrah Expert

It is an agreement between www.umrahexpert.co.uk and the pilgrim traveler who is accepting all the services for Umarh Packages 2017 and Hajj Packages 2017.

Whenever we do our services as our primary goal then the appropriate invoice will interpret that your contract is with www.umrahexpert.co.ukso make sure that the following terms and conditions are applying whenever you get your services at any time.

For accuracy to comprehend the use of the word "Us", "we”, “www.umrahexpert.co.uk" & "the Company", means www.umrahexpert.co.ukand the term "you", "yourself", "the Client" or "the Pilgrim" will refer to the person or individual signing this agreement.

Always make sure that if you are indistinct of any part of this contract we recommend you to pursueself-governing legal advice before signing this agreement.

Booking Agreement

It is a contractlined by the Pilgrim and the Company will only be responsible if and when the company allows the Hajj or Umrah Booking via receipt and the approved deposit has been paid and all payments have been cleared by our bank. An authorized verification of Flight, hotel and departure times will only be made to the client 7 days before the predicted departure date as stated on the receipt. It is obligatory for the client to accept these terms and conditions by receiving the Hajj and Umrah official receipt.

This Contract or any contract among the client and the company will work under English law and Authority for the travelling and accommodations deals. Any issue within the Kingdom of Saudi Arabia will work under the Saudi Law and Authority among the client and the service provider in the Kingdom of Saudi Arabia.

ATOL Protection & Security

ATOL is a monetary security system which covers all the UK travelers. Only those agencies can provide you protection and financial safety which are authorized and protected by ATOL. As part of ATOL Protection Contribution (APC) we pay price of all our packages with flights including the amount of £2.50 per person to UK Civil Aviation Authority. Always make sure that these charges are present in our advertised packages.

ATOL Protection for You

Whenever you are acquiring an ATOL protected flight or any flight inclusive Packages from us you will get an ATOL Certificate.This list is financially protected, where you can avail information on what this means for you and who to contact if things go unfamiliar. We, or the servicer providersrecognized on your ATOL Certificate, will deliver you with the services listed on the ATOL Certificate (or an appropriate alternative).

Book with Full Confidence

Whenever you are booking your Hajj and Umrah package flights with www.umrahexpert.co.uk, you should be assured that you are being protected by ATOL. If you need to confirm our ATOL number is 3517 or you check on the ATOL website which is www.caa.co.uk/ATOL.

Prices and payment

A comprehensive list of what is merged in the price of offer will be found in the price list. After your complete payment, we assume not to increase the basic price of your trip.We have all the rights to make any changes in the prices of hotel at any time before you book or until complete payment is done. Contrary to this, any price changes following your full payment will not affect the price of your booking unless you ask for a change to the booking/accommodation/flight or other items of your package. Do remember that all the flights booking for Hajj and Umrah have non-refundable deposit.

Whenever you are booking, the final payment has to be made within 24 hours or elsecharges difference must be paid if the new charge/accommodation is higher than the original charges booked with flight. Prices are not certain or final until tickets are issued, flights can have altered to other scheduled flight or extra flights (Charter) particularly for Hajj. A fee of 3.5% is applied to all credit and debit cards. If for any reason your Hajj visa has not issued by the Saudi Embassy for your Hajj we are not responsible for any costs and no refund will be offered.

Booking Cancellation

Upon your cancellation, you will not be able to recover your deposit. Also, you will be accountable for any further deductions by way of agreed refund to pay all the predictable expenses of the Company.

If cancellation is done before seven weeks of your departure, then only 25% refund out of full payment will be available.

If cancellation is done in less than seven weeks of your departure, then no refund will be available.

The Ministry of Hajj issues the Hajj stickers in Saudi Arabia to the agent on the submission of documentary evidence that the agent has paid fully for the accommodation for the pilgrim in Makkah and Madinah.

All payments are non-refundable including airline tickets therefor pilgrims must understand the value of Hajj sticker from ministry of Hajj before committing for the trip and agree to the refund policy. No alteration or change could be incorporated after confirmation of booking. However, agent reserves the right to make any such including change of travel dates, travel route and use of airline, aircraft without prior notice.

Hajj and Umrah Visa Application Documents

The following things are required to submit for your Hajj and Umrah Application:

4 Color Passport size photos with a white background

Proof of Meningitis (ACWY) vaccination

Passport valid for eight months (6 months absolute minimum)

Non-British Passport holder must have "INDEFINATE PRMISSION TO STAY" endorsed in your passport.

Hajj Visas are granted by the Saudi Government free of charge.

www.umrahexpert.co.uk is capable to obtain Hajj & Umrah visas for all British, EU and other nationals who have any official right of citizenship for the UK. The Saudi Embassy needs your passport for varying lengths of time in order to issue a visa. We cannot give exact guidelines as to processing times and ensuring the fastest processing time. If you have any questions at this moment, we will happily walk you through the process.

Always remember:

You must have a Hajj Visa. If anyone who has a non-Muslim name, he or she should submit an official document from a mosque or an Islamic center confirming that the applicant is a Muslim with the Visa Application.

Four current passport size color photograph on a white background, any other color background will be rejected and your application will be postponed.

Passports should be valid for at least 6 months from the date of fulfillment of the application form. Preferably your passport should have eight months’ validity.

Women and children should be along with husband/father or a male relative (Mahram). Evidence of relationship is compulsory (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram have to travel into and out of Saudi Arabia on the similar flight as his wife and children.

If a woman is 45 years old or older, she is permitted to go without a Mahram with an organized group or relatives and submits a notarized No Objection Certificate from her Mahram.

If the applicant is not a national of the country he/she is applying from, an official citizenship permit must be submitted with the application.

A vaccination certificate adjacent to Meningococcal Meningitis should be attached. The certificate of vaccinations should have been issued not more than three years and not less than 10 days prior to entry to Saudi Arabia and it should be valid for three years. The vaccination certificate must be with the applicant on entry to Saudi Arabia.

Hajj Visa is valid for 30 days only

Umrah Visa is only valid for 14 days, unless otherwise stated

We do not guarantee any Hajj or Umrah Visa.

Flight Delays or Cancelation

We are not responsible to acknowledge accountability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill up their obligation of their part of the agreement. We will support the operator in finding substitute aircraft, but this will be on best activities. It is necessary that you have satisfactory travel protection to cover this isolated possibility.

Local Customs & Laws

You must always act according to the local customs and follow the laws of the host country. You are responsible for your actions; we are not responsible to help you if you knowingly or not knowingly disobey local custom. Your only support will come from the British Embassy or your travel insurance provider.

How do I make a complaint?

If you are not satisfied with any of our services that you have received fromwww.umrahexpert.co.uk, you must inform us in writing within 21 days of the happening or 7 days after returning from your pilgrimage, any communications distant this time line may make any right complex. To help with any argument, telephone talk from booking to conclusion of your travels and any common discussions of your travel and for security reasons for both parties’ telephone discussions may be recorded.